NorthStar Connect
Your Smart Home, Managed.
Your Client Portal
Every NorthStar client receives complimentary access to NorthStar Connect — your central hub for managing your smart home experience.
Project Management
Track progress, access documents, and stay informed at every stage of your project.
Billing & Invoices
View and manage invoices directly within the portal — simple, transparent, organized.
Document Sharing
Plans, manuals, and project documents available anytime, anywhere.
24/7 AI Chat Assistant
Instant answers about your system, troubleshooting guidance, and support requests — anytime, day or night.
System Database
A complete record of every product, component, and configuration installed in your home.
Service Requests
Submit and track service tickets directly from the portal — no phone calls required.
Management Plans
NorthStar understands that no two clients are alike, which is why we offer tiered management plans to complement your custom smart home system.
TIER 0
Standard Installation
Included
Free with any project
No contract required
- ✓Bespoke system and installation designs
- ✓Standard business hours access (8AM–4PM, Mon–Fri) to the NHT Service Desk via text or call
- ✓First-come, first-serve scheduling
- ✓6-month in-house hardware warranty (hardware replacement + labor)
- ✓Lifetime workmanship warranty on installation quality and programming
- ✓NorthStar App access for system info, payment management, and client updates
- ✓Additional work billed at $140/hour
TIER 1
Managed Client
$88/mo
$1,056/year
1-year commitment
- ✓Dedicated Managed Clients phone number (text or call)
- ✓Same- or next-day priority scheduling
- ✓Free daytime remote support (8AM–6PM, Mon–Fri) and Saturday (8AM–2PM)
- ✓Daytime & Saturday on-site support: $140/hour (no minimum)
- ✓After-hours/Sunday on-site support: $210/hour (no minimum)
- ✓Advanced hardware replacement under manufacturer warranty (labor included)
- ✓Enhanced App access: knowledge base, support tickets, direct feedback
- ✓Annual tech review (system performance + new options)
- ✓Annual on-site system update and audit
TIER 2
Preferred Management
$399/mo
$4,788/year
1-year commitment
- ✓24/7 access to dedicated Service Desk phone number
- ✓Guaranteed same-day scheduling (requests before 2PM)
- ✓Free 24/7 remote support (including weekends)
- ✓Free daytime on-site support (8AM–6PM, Mon–Fri)
- ✓After-hours on-site support: $210/hour (no truck roll fee)
- ✓Advanced hardware replacement with priority procurement (labor included)
- ✓Full App access with priority ticket resolution
- ✓Biannual tech reviews
- ✓Quarterly on-site system updates and audits
- ✓Preventative system monitoring with weekly status emails
All plans are 1-year commitments managed through the NorthStar App. See full Terms and Conditions.
Your Home, At Your Command
The NorthStar App, reimagined.
Ask anything about your home.
The new AI-powered chat interface lets you manage your entire smart home through natural conversation.
System information at your fingertips.
Ask about your WiFi credentials, camera feeds, lighting scenes, or any system detail.
Schedule and manage appointments.
Book service visits, reschedule, or check upcoming appointments through chat.
Get instant answers.
No waiting on hold, no digging through menus. 24/7 availability for Preferred clients.
All management plans are subject to our Terms and Conditions.